FREQUENTLY ASKED QUESTIONS

Welcome to The Ozarker Lodge®! Here's a little information so you can get to know us better.

If there's anything else we can do to make your stay amazing, please let our friendly team know. Give us a ring 417.348.1683 or send us a note info@theozarkerlodge.com

We kindly ask that you have a great time.

Check-In & Check-Out

  • What time is check-in?

    Check-in begins at 4:00 PM. Please have a photo ID and a credit card ready. Upgrades, late check-out, or private fireplace experiences are available—just ask the Front Desk for pricing details.

  • What time is check-out?

    Check-out is by 11:00 AM. If you wish to extend your stay please call the front desk for late check out prices, or additional nightly rates. We look forward to welcoming you back!

Storeroom Coffee & Wine

Pet Policy

Mercantile at Storeroom

Creekside Tubs, Pool and Cabanas

  • What amenities are available by the creek?
    Enjoy a natural playground, a heated outdoor pool and canaba, creekside soaking tubs, and firepits for s’mores. It’s perfect for relaxing afternoons and family fun.
  • What are the pool hours?
    Outdoor Heated Pool as well as Soaking Tubs are open daily from 9:00am - 11:00pm
  • Can I bring outside food to the pool?
    Outside food is not allowed at the pool, we offer grab and go options in the Storeroom 7 days a week, or pool bar food and beverage service on select days in Summer.
  • Can I reserve a pool cabana?

    Yes! Call the Front Desk at 417-348-1683. Rentals include chilled beverages and optional upgrades (drink packages, s’mores fire-pit). Space is limited—reserve early! For pricing and options, visit our Cabana Rentals page.

Cancellation Policy

  • What is your cancellation policy?

    Cancellations made 48+ hours before check-in are fully refundable. Cancel within 48 hours, and you’ll be charged the first night’s room rate plus tax. Non-refundable rates require full pre-payment and cannot be refunded.

Amenity Fee

  • What does the daily amenity fee cover?

    A $15 + tax per day covers:

    • Daily continental breakfast
    • Wi-Fi & self-parking
    • Pool & cedar tubs
    • Outdoor fire-pits & natural playground
    • Shared pantry with microwave
    • Guest laundry
    • EV charging at $0.29/kWh